Terms of Service

What iHopOn is

iHopOn is a matching and coordination platform. It helps people who commute to the same general area find each other, see whether their schedules line up, and message each other to arrange carpooling together. That's the whole service.

What iHopOn is not

This is the most important section on this page, so we're stating it plainly:

• iHopOn does not provide transportation. We are not a transportation company, a taxi or ride-hailing service, or a common carrier of any kind.
• We do not employ, background-check, or supervise drivers. We do not inspect vehicles, and we do not verify anyone's driver's licence, insurance, or driving record.
• Every ride arranged through iHopOn is a private arrangement directly between the users involved. iHopOn is not a party to that arrangement.
• We are not an insurer, agent, or broker for any ride, and we are not responsible for what happens during a ride — including accidents, injury, property damage, delays, or the conduct of any user, on or off the platform.
• iHopOn does not process payments. If you choose to split gas or other costs with someone, that exchange happens directly between you, entirely outside iHopOn. Any cost figures shown in the app are informational only.
• By using iHopOn, you understand that carpooling carries real risks, and that you are choosing to carpool entirely at your own discretion and risk.

Who can use iHopOn

You must be at least the age of majority in your province, and you must verify an eligible organizational work email address to use iHopOn. You're responsible for keeping your account credentials secure and for everything that happens under your account.

Your responsibilities

Give us accurate information. Treat other users respectfully — harassment, discrimination, and unsafe behaviour aren't tolerated. Don't use iHopOn for anything illegal, and don't try to work around our verification, matching, or safety systems.

If you drive, you're responsible for being properly licensed and insured to carry passengers, and for keeping your vehicle roadworthy. That's between you and your insurer — it's not something iHopOn checks or guarantees.

Reports, blocks, and account standing

You can report or block another user directly from the app. We review reports — more serious categories are prioritized — and may warn, suspend, or remove an account as a result.

Repeated no-shows or late cancellations affect your visible reliability score, which other users can see when deciding whether to ride with you.

We may suspend or terminate any account, with or without notice, for behaviour that violates these terms or puts other users at risk.

Your content

Messages, posts, and anything else you submit through iHopOn remain yours. By submitting them, you give us the limited licence we need to operate the service — for example, delivering your messages to the people you send them to. Don't post anything illegal, harassing, or that you don't have the right to share.

No guarantees

We try to make good matches, but we don't guarantee you'll find a match, that any match will work out, or that the service will always be available or error-free. iHopOn is provided "as is" and "as available."

Limitation of liability

To the fullest extent the law allows, iHopOn and the people who run it are not liable for indirect, incidental, or consequential damages arising from your use of the service or any ride arranged through it.

Because iHopOn is a free service, our total liability to you for any claim is limited to the amount you've paid us in the past 12 months — which, since the service is free, is $0.

You agree to cover us for claims caused by your own actions

If your use of iHopOn, or a ride you arrange through it, leads to a claim against us, you agree to cover our reasonable costs defending against it — except where that claim is caused by our own negligence.

Ending your access

You can stop using iHopOn and delete your account at any time from Profile → Privacy. We can suspend or end your access if you violate these terms.

Governing law

These terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-laws principles.

Changes to these terms

We may update these terms from time to time. We'll update the date at the top of this page when we do. Continuing to use iHopOn after a change means you accept the updated terms.

Contact us

Questions about these terms? Email us at support@ihopon.com.